Frequently Asked Questions
Everything you need to know about shopping with PAPETERIE NOTA BENE INC.
What are your standard shipping times and rates?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Free shipping is available on all domestic orders over $75.
What is your return policy for stationery and paper goods?
We accept returns of unused, unopened items in their original packaging within 30 days of purchase. Please note that personalized or custom-printed items are final sale and cannot be returned.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship our premium stationery worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your paper products sustainably sourced?
At PAPETERIE NOTA BENE INC., we prioritize environmental responsibility. The majority of our paper stock is FSC-certified or made from recycled materials to ensure the highest quality with a lower environmental footprint.